Support

Our commitment is to create the highest performing prosthetic solutions – proudly designed, engineered and built in the USA- that allow amputees to enter a new world of freedom and confidence. Our support team is committed to world-class responsiveness that goes a step beyond. You can depend on Freedom Innovations to deliver from initial engagement to the end of a product’s life.

Our experienced support team is here to assist you with ordering the correct product or with any other questions you may have.

USA Office

How to Order by Phone, Fax or Email:

Customer Service/ Technical Support
(888) 818-6777 or (949) 672-0032
Fax: (949) 672-0084
Email:
customerservice@freedom-innovations.com

Technical & Clinical Support

(888) 818-6777
(949) 672-0032
techservices@freedom-innovations.com

Office Hours

Monday through Friday
(excluding major USA holidays)
6:30am – 5:00pm PST

 

Europe Office

How to Order by Phone, Fax or Email:

Customer Service/ Technical Support
+31 (0) 53 20 30 300 or 00800 2806 2806
Fax: +31 (0) 53 20 30 305
Email:
info@freedom-innovations.eu

Technical & Clinical Support

TechSupport@freedom-innovations.eu

Office Hours

Monday through Friday
(excluding major Dutch holidays)
8:30 – 17:00 GMT+1

 

 

Prosthetist Support Documents

Please refer to the following documents for general product line and ordering information. Product-specific information can be found on the individual product pages. For additional information or questions, please contact Customer Service.

European Catalogs

Warranty

We guarantee all of our products to be free from defects in material and workmanship. Any product found to be defective, when used in a customary and proper manner according to published Instructions for Use, shall at Freedom Innovations’ discretion be repaired at our expense, or replaced at no charge. We will issue credit upon our receipt of the product’s return.

Please download more information on product-specific warranty terms using the below links:

Terms of Sale, Returns & Warranties »
European Direct Customers Terms of Sale, Returns & Warranties »
European Distributors Terms of Sale, Returns & Warranties »

Returns

All product returns require a Return Authorization Number (RA#). If the product was ordered directly from Freedom Innovations, please contact our Customer Service Department for authorization at (888) 818-6777 or (949) 672-0032. If you ordered through one of our distribution partners, please contact them directly to process your return.

Please download more information on our return policy and process using the below links:

Terms of Sale, Returns & Warranties »
Freedom Customer Return Checklist/Postcard »
SPS Return Policy
SPS Product Return Form
European Direct Customers Terms of Sale, Returns & Warranties »
European Distributors Terms of Sale, Returns & Warranties »