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Dear Customers:

Events related to COVID-19 continue to evolve at a rapid rate, and I wanted to provide a brief update on our ongoing operations.

Yesterday, California Governor Gavin Newsom introduced an Executive Order for California, requiring all residents to remain in their homes, with the explicit goal of flattening the potential rate of infection within the state. We applaud this effort.

I want to emphasize, however, that while this order will limit our activities at our Irvine, CA facility, we have taken necessary steps to ensure that we can continue to operate the business while the order is in effect. Our customer service team has been provided remote access capability so that they can continue to do their jobs remotely, and our regular customer service and help desk hours (9 AM EST – 7 PM EST, Monday – Friday) remain unchanged. All other business functions based in Irvine are working remotely as well. In addition, our manufacturing site in Gunnison, Utah remains open and continues production of all Freedom products.

Our singular concern during this crisis is the health and well-being of our employees, customers, and community. However, we also recognize, as the Governor pointed out, the importance of maintaining critical supply chain functions that in particular provide for access to health care. We intend to comply with the order while at the same time recognizing that your patient care needs continue and require product availability and technical support. We will be here to support you in this difficult time and will continue to make the best decisions for our employees, customers and communities with these two thoughts in mind.

Thank you for your support, and please stay safe.

Best Regards,

Dave Reissfelder
Chief Executive Officer